Contact & Support
Last updated: 16 June 2026
1. How to reach us
We’re always happy to help. The best way to reach the FleetFlow team is by email at support@fleetflowtech.com. Whether you have a question about your account, need a hand getting set up, or want to share feedback, we’d love to hear from you.
2. Typical response times
We aim to respond to every enquiry within one business day. Customers on our higher plans benefit from priority support, with faster response times so that urgent issues are dealt with promptly. If your query is time-sensitive, please let us know in your message and we’ll do our best to help quickly.
3. Business hours
Our support team is available Monday to Friday, 9am to 6pm UK time, excluding bank holidays. Messages received outside these hours will be picked up on the next working day.
4. Self-service resources
Many questions can be answered straight away in our self-service resources. Our Help Centre and product documentation cover setup guides, common tasks and troubleshooting tips, and are available around the clock so you can find answers whenever it suits you.
5. Company details
FleetFlow is provided by FORGEAI STUDIO LTD, trading as “NovaStack”, a company registered in England and Wales. For all general enquiries, please email support@fleetflowtech.com.
6. Data & privacy requests
If your enquiry relates to your personal data or your rights under data protection law, please see our GDPR & Data Rights page, which explains your rights and how to exercise them. You can also reach us at the same support email above and we’ll point you in the right direction.